Why I’m involved with Kirkeweb

Three months ago, I heard about a small company in Copenhagen called Kirkeweb, which is Danish for Churchweb. Religion is always an exciting topic (too exciting for some!), but the key reasons why I got interested in the Kirkeweb story was, that the company was a start-up focusing on a clear niche (Churches) in a highly fragmented “industry” (most parishes and deaneries are fairly independently run organizations) where the need for a work flow management system is very clear, but no-one else in Europe seems to understand how to build and market to this highly specialized sector.

I met the founder and CEO, Christian Steffensen, and then I quickly became hooked on getting involved. Christian could explain clearly how churches has significant benefits from using the system to streamline administration processes, internal communication & coordination, web site management, etc. and thereby have more time/resources to focus on the core tasks of the church (Love!). So, all the classic benefits of good work flow systems were also clearly seen in this “industry”, and on top of that Christian through his long history with the church (programming church websites and admin systems since he was 11 years old) knew how to interact with the church community. Also (and Christian will hate me for writing this), Christian is a smart cookie who is a proper entreprofessional mixing the best of entrepreneurship with the desire to do things in a smart way.

This means that since the Danish part of the business is doing really well with critical scale of churches signing up, then it is now becoming important to move out of tiny Denmark. Kirkeweb is engaging with the Church community in Germany, the first churches has signed up and much more is coming. This ticks the last box for me, since my background and skill set is a great fit to help Kirkeweb and Christian in the coming years as Churches all over Europe will see the benefits of easy-to-use Church Management Software.

I joined Kirkeweb as chairman/bestyrelsesformand in April, and I think this is the beginning of a long and fruitful journey, amen!

Entreprofessional

Latin: Professio ingredieris

Person who is mixing the best of entrepreneurship and professionalism.

Can be viewed as a person that balances the below dimensions:

The word was defined in 2011 when a Klaus Nyengaard tried to explain his ideal organization. Mr. Nyengaard later went on to write a book about this concept, but the book never became part of mainstream management litterature, but was instead a bestseller among teenagers in Scandinavia and Germany diagnosed with ADHD.

What next for Klaus Nyengaard?

DING-DONG – It’s been a while since I’ve posted last time, so here’s an update. My plan in February was to do research on a couple of project ideas I had, and then to talk to all kinds of people to see where exciting things happened, especially in Denmark and London. The plan was also to move not too fast, since it is easy to become enthusiastic and commit to all kinds of interesting ventures, and then suddenly be fully booked up. And now, I have partly fallen into that trap – but for good reasons!

What is it I want? The stuff that motivates me the very most, is to do great things with great teams. Everything flows from the people on the team, and if it is great people working together in the right, high-performance, entrepreneurial fun-loving way, then amazing things can happen. From these kind of teams flows great products, happy customers and oodles of respect from investors & partners. And that again attracts even more good people, and if the leadership continues to step up, then Nirvana can be maintained for a very long time. That is awesome to be part of, can’t get enough of it.

Many people with my background do one of two things:

  1. Become a classic investor, building a large portfolio of angel- or VC investments. That is very exciting, and you get to help all kinds of entrepreneurs, but my issue is that I don’t think I’m ready for such a passive role. Any investor would say that they “add value hands-on”, etc., but the truth is that with a portfolio of 15-20 investments and spending most of the time chasing new deals, then they are not really close to the action (and typically doesn’t have any real, hands-on experience related to your challenges, but that’s another story). And I don’t like being distanced to what I’m doing, and the people involved.
  2. Become a CEO for a big company. Well, first of all, there are not really that many companies based in Copenhagen where it makes sense for me to get involved full time as CEO, and I’m not interested in moving my family to another country for a long period of time. Secondly, the reason why I enjoyed running JUST EAT even though it was a 1,000-man company was that I had been there from when it was a small 35-man Danish company, so I had directly or indirectly hired almost every single manager in the company, and I had skewed the company culture exactly in the direction that I felt was right for the company – and me! Chances are, that if I got on board another company that was already big, then I wouldn’t be a great fit for the culture and all kinds of “culture wars” would have to take place (had enough of that in the initial phase, when I joined JUST EAT five years ago). Thirdly, working for one company only would not leverage all the knowledge I have today about leading, developing, internationalizing and scaling companies. That is a skill set that is still a scarce resource in Europe, so I might as well leverage it across several companies.

So, the sweet spot for me seems to be working with a handful of companies in a more integrated, intimate way. Obvious choice. So, that is what I have chosen to go for the last few months. To be more specific, I will spend most of my time the next many years being chairman for companies that are still small compared to their overall potential, and where 1) I believe in the team (“Entreprofessionals”), 2) there is a great chemistry fit with me and the team, and 3) good fit between me and the challenges in the coming years. Geographically my focus is Denmark and UK/London, but I might still do a bit in other places. And I will also be doing a little bit of angel investments with a hands-off approach, but it will be limited with clear expectation management around my involvement.

So far, I have started working with 3-4 teams, mostly companies with a clear focus on a specific vertical, and dominated by SME’s that are under utilizing technology. One company I’m co-founding and will spend a very big part of my time on, for the others I will be an active chairman. None has been announced yet, but it will happen in the coming months. All very exciting, especially the project where a team has found a way to integrate 3D pizza printing, crowd sourced drone swarms and big data customer analysis with a social CSR twist – that will change the world as we know it!

Last night with the guys & girls – and me as a cartoon super hero

A couple of days ago I had my goodbye dinner in London with many of my old JUST EAT colleagues. It was a great evening (and very bad the day after) that hammered home the fact that it will take a very long time before I again can work with so many good people in one, great company (working on it, but it will take time, more about that another day).

My dear ex-colleagues had also been so considered to give me some gifts. Already some weeks ago the Danes gave me a toy robot, and funny enough on Wednesday evening the “one-day-technology-will-take-care-of-food-delivery” theme had also been the starting point, so me (and my kids) just got this shiny new toy, yehaaa, time to fly!

However, most unique of all, was a poster that some of the marketing guys had made, since I have always dreamt of being a super hero, especially one with a hot dog in his hand. I’m not sure exactly what the message is, but there is a lot of details and stories on this poster  – the revolution is coming to a takeaway near you!

Klaus_Comic_BookMarts2013

Again-again: thanks for all to those who helped make it possible. And now on to new adventures that needs a hot-dog equipped viking super hero – the Universe and Beyond!

I’m stopping as JUST EAT CEO

Yep, I am stepping down as JUST EAT CEO!

History

When I joined JUST EAT in March nearly 5 years ago, the original plan was to take one year at a time. I had never been involved in anything for 5 years, and thinking 5 years ahead seemed impossible, so one year at a time seemed to be the sensible thing. By August 2008 I had moved to London with my family, and very soon after that I 1) fell in love with the company and 2) realised that JUST EAT could become much bigger than anyone could imagine. I knew it would still be one year at a time, but I also knew that it could be a long and very interesting journey.

In the beginning of 2008 JUST EAT was still a fairly small company, but it had build a very solid business in Denmark that earned money, 90% of our revenues were in Denmark. We decided to make UK the core market for us, and then launch in other markets as much as we could given the UK priority.

Then the rocket really started. For me, the inflexion point was summer-autumn 2009. In spring/summer 2009 we negotiated and finally closed our series A round with Index as a lead, and in the autumn we did the first TV campaign in UK which together with solid restaurant growth and a lot of other activities saw the orders go through the roof.

In those 5 years, the company went from being a 35-man Danish company that was one of several companies in the online takeaway ordering space to becoming the world leader with 1,000 employees. Very few world leaders have roots in Europe, so everybody who contributed should be happy. And it is not at all the end for JUST EAT – more about that later.

Why and why now

Once every quarter my wife has asked me to stop working for JUST EAT. We moved back home to Denmark nearly 2 years ago, and since then I have travelled more than 3 days a week, a lot to London obviously, but also to many other countries. And that is tough when you have a family with small kids. You can do that for only so long – and I planned to do it for a bit longer despite a bit of home front scepticism.

But, that is not really good enough from the company’s perspective, I have to accept that. A company such as JUST EAT, with it’s ambitious plans and momentum needs a CEO who is committed for many more years, and it “might” also be a good idea to have a person who is more often in London where we have most of the central functions, the Group exec team, etc. So before the “next phase” of the company it makes sense to get a new CEO on board, it is not healthy to change the leader when crossing a river, it has to happen well before that.

Ideally I would have staid a bit longer, but there is a logic that I can’t argue against. Tough for me, right for the company.

The future of JUST EAT

Regarding the future of JUST EAT, there is only one thing to say: it will be awesome. There are so many things happening in the company, so much momentum and so many good people that it can only be better. Some of the areas where I am particularly excited is what we will do the next 6-12 months on the technology side. Also, the continuous improvements of all the small details of sales, marketing and operations are happening all the time. Customers and restaurants can look forward to a lot of good stuff.

Thanks

So, it is time to say thanks to everybody who helped move the company forward. I don’t want to mention any specific JUST EAT’ers, each of you know how much you have contributed, and there are so many of you. Also thanks to restaurants and consumers, investors, advisers, partners and friends. You all deserve a slice of the success.

The JUST EAT journey will continue – and I will quietly follow it from the distance, but start on another journey my self. What that will be I don’t know for sure (a few ideas though, and let me know if you have any as well …) – it will be something with good people and growth for sure.

Yehaa!

UPDATE

Here is the internal, amateur goodbye video I made to all my great colleagues. If you don’t understand the quirkiness, then join the company and you will get it -;) http://www.youtube.com/watch?v=ZHTyvUkfAXo

Press release on Klaus Nyengaard leaving JUST EAT

Klaus Nyengaard steps down as CEO for JUST EAT Group

London based JUST EAT, the world’s largest online takeaway ordering service, today announced that after nearly five years as CEO, Klaus Nyengaard is leaving the Company.

Commenting on his departure, Klaus Nyengaard said “I have loved my time working at JUST EAT and believe it is a great company with an exciting future. However, I made a commitment to return to Denmark with my family nearly two years ago. Since then I have been commuting between Denmark and London, which was ultimately not the perfect solution for the Company or me. Of all the achievements at JUST EAT, I am most proud of helping to build a world class team and will greatly miss the daily contact with colleagues and friends at JUST EAT.”

In the last five years JUST EAT has grown from 35 employees based mostly in Denmark to over 1,000 employees with operations in 13 countries. In 2012 the Company was profitable and is now generating over €750m in food orders for its restaurant partners.Commenting on Klaus’s departure Ben Holmes, partner at Index Ventures and long–time JUST EAT investor & board member said “I would like to thank and congratulate Klaus for all he achieved during his tenure at JUST EAT. His vision and energy were key motivations for our initial and subsequent investments in the Company and he has delivered on that vision to make JUST EAT a European ecommerce champion. We wish him the best for the future and look forward to his next venture. ”

The existing executive team led by Chairman John Hughes will run the company while a search is conducted for a new CEO.

Great quote from Pascal – it’s so complicated …

I have never been a big believer in grand quotes that summed up everything. Every situation has it’s own context, and even the best quote will only cover some parts of a complicated situation. But one quote have been with me ever since I saw it for the first time in 1986 (thanks Lester, best history teacher ever – RIP), and it is this one

“It is dangerous to make man aware of his likeness with the animals, without also showing him superiority. Even so, it can be dangerous to show him superiority without showing him inferiority, yet even more dangerous to be ignorant of both.”(Pascal)

220px-Blaise_pascal

I think there is a lot of truth in that message, exactly because it does not pretend to have a clear message; sometimes be aware humans are horrible and not to be trusted, sometime be aware that after all we are noble beings with abstraction levels way beyond snails, gobbles and orangutans that can make the most fantastic creations that spreads happiness etc., etc. And the best part is, that it is not always clear when we are having what role. Uh, how complicated it all is – better get back to some real work!

For more Pascal quotes check here, and if enjoy that kind of stuff, you should of course also check out one of the other great masters of quotes, dear Churchill.

Out of office x-mas email reply from Mr Sizzle

Wanted to share this one from my dear colleague and Chief Sizzle Officer, Mat Braddy, his “out of office” email reply the next couple of weeks:

Mat is off in Lapland persuading Father Christmas to delivery Reindeer
curry after he finishes with silly toys. Mother Christmas kills, skins
and then cooks the old knackered animals every year anyway. They need
to sweat their assets and expand into new markets – JUST EAT is
ideally placed to help.

Mat will return Jan 7th 2013 with the launch of Eat-Elf.com to follow
soon after…

Mat, have a nice, long holiday, you have deserved it!

Reindeer

JUST EAT winner of the Tech Track 2012 brand award

There are awards, and there are awards, but this one we won tonight I am really happy about, because it is another proof of JUST EAT getting respect for the awesome marketing thinking and execution we have build the last few years:

13Nov2012 013

A big thanks to our dear CMO, Mr Braddy, Richard and the almost 100 marketeers that are working day and night to push JUST EAT in the right direction. Yehaaa!

Mumbai Sales + Delhi update

I just received this picture from the Wolff. Him and Camron are in India this week, and today they hit the street in Mumbai together with our sales team in this massive metropolis of more than 20 mio. people (i.e. four times Denmark!). Operating our business in India is a bit different than other JUST EAT countries, but when it comes to Sales, it is the same basics: intelligent research & planning, great communication skills and lots of hard work. I am sure Uttam’s guys are on top of the situation -;)

MumbaiSales

Update: just got a picture of the Delhi team, yehaaa:

IMG_2931 (1)

Bangalore coming next …