Our Glue: the Just-Eat Jam

Posted by: Klaus Nyengaard on Thursday, February 3rd, 2011

Key to almost all successful companies is an organisational culture which gives an edge compared to the competition. Something that gives a bit of intangible x-factor (sorry for using the term). This “glue”, that holds the company together, and supports the growth of the company has always been a key part of the JustEat success, all the way back to when the company was founded 10 years ago. But a culture should not be static, it has to evolve with the company, and the wider society. There has to be a clear red line linking old and new, and that has also been the case as our glue developed. This has been especially important the last few years where we have seen a big change in the company which we had to adapt to.

When a company reaches the size we have now (around 300 employees - I think!), then you have a situation where the “veterans”, that know what the glue is, and who is living it 24/7, is hiring people that is hiring people who is hiring people. This is potentially dangerous, since the culture fit test that is an important part of any recruitment is at risk. We are trying to deal with this in a number of ways, e.g. making sure that several people incl. veterans are involved in all recruitment. However, last spring we decided to make it explicit what our glue is, since it makes it easier to talk about when meeting new people, and it is also easier for people who has been in the business for 6 months to talk to new candidates about what JustEat is all about. My first reflex when thinking about “documenting the culture” is to run away screaming, but I can rationally see it makes sense. So, we have done it – but don’t expect to see posters with our commandments on office walls, and rules of how to repeat the rules 3 times every day. To get to the written definition of our “JustEat Jam”, we went through a process of more than half a year where many people were directly involved, and everybody in the company was encouraged to give input.

Finally, we have ended up with what I think is spot on for who we are today – take a look for you self below. If you like it, and don’t already work for JustEat, then consider joining us -;)

The Just-Eat Jam: Fruity chunks of goodness that make us taste great

Call us Frank

We have a frank, no-nonsense house style built on mutual respect and enjoying each others company

We love facts that generate great debates, and we’re willing to take the correct decisions even if they hurt

Hungry for success

We have the desire to win, we passionately pursue success

We respect people who take a risk and try something new

Entrepreneurialism is key to our success

Winning is challenging but the challenge is fun!

Talented staff are the cherries…

We always hire the best people for the job

We each have the freedom to succeed and not be afraid to fail

We respect hard work and commitment as much as skill and ability

…but Teamwork is the cake

We work & play together as one global team – collectively we know so much and we use this knowledge to succeed

The heroes are the ones that get the job done, but super heroes also help others too

We enjoy freedom within our roles, but we work for the success of the overall company

NOTE: We demand you enjoy your work at all times. If you are found not to be enjoying yourself you will be executed as a warning to others – alternatively dipped in a vat of molten chocolate and rolled in coconut flakes.

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6 Responses to “Our Glue: the Just-Eat Jam”

Just-Eat is a INTERNATIONAL company – end of discussion! | Blog by Klaus Nyengaard | Just-Eat.com Says:
February 9th, 2012 at 22:54

[...] we belong to? Today we are a mix, and the mix luckily transcends borders. We can not argue that the Just-Eat Jam is for everyone, absolutely not, but there are people all over the world that can thrive in our [...]

Professionalism in an entrepreneurial company | Blog by Klaus Nyengaard | Just-Eat.com Says:
April 13th, 2012 at 21:16

[...] Just-Eat, one of the challenges we have is that we want our culture to represent both professionalism as well as entrepreneurialism. Entrepreneurialism I believe is [...]

Scaling a business – learning and performance focus | Blog by Klaus Nyengaard | Just-Eat.com Says:
November 7th, 2012 at 16:03

[...] If you want to scale your business beyond the small-company level, you have to put learning and development at the core together with a performance culture. Deliver, then learn to deliver more/better/faster/funnier/cheaper. It’s all very Jammy! [...]

Scaling a business – learning and performance focus | Says:
November 24th, 2012 at 17:39

[...] If you want to scale your business beyond the small-company level, you have to put learning and development at the core together with a performance culture. Deliver, then learn to deliver more/better/faster/funnier/cheaper. It’s all very Jammy! [...]

The Myth of the ‘Old Just-Eat Culture’ | giorgioponticelli.com | Just-Eat, travel, music Says:
January 10th, 2013 at 13:54

[...] a company and a brand we have a very strong identity – our CEO, Klaus, wrote about it here. In short, however our culture can be summarised as entrepreneurial, humorous, hard-working and [...]

 

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