Just-Eat does everything to make customers happy

Except in Denmark, Just-Eat is not involved in the logistical part of getting food delivered. We help to facilitate the process, and if things turns bad (hot food turned cold, late delivery, etc.) we often get involved to turn the situation around via our Customer Care teams. There are also other ways to help out, and a new approach was tested the other day in the office: we insert one of our colleagues into the actual bag that the food is delivered in! In that way we can provide first hand support and keep the food warm by hugging it all the way.

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We are still tweaking the concept – next week we will try with a robot.

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