Then check out the vacancies advertised on Just-Eat.com or some of the country specific websites where local jobs are shown. Of specific interest to me right now is the job as business analyst and project manager. I was also looking for a person to that role back at the beginning of the year, and found a great candidate (Larissa). She has actually been so good, that she soon is moving on to another job in Just-Eat, so poor me need to find a new person for the role. I think it is a great opportunity for talented and business savvy people that wants to rock the boat, but more credible is it that Larissa actually thinks it is a great job (call her to verify!). So, send that CV right away.
Momen was the first sales rep to be employed when the UK company launched in Marts 2006. He was hired by David Buttress. He told me that even though he had accepted an invitation from David to have an interview, he did not turn up because the company looked dodgy, and “did not even have a websited”! David of course chased Momen, and they did end up talking, and Momen for some strange reason started working for Just-Eat.
The story highlights one of the problems Just-Eat has encountered outside of Denmark for the last few years until we got the Index investment last year: talented people always looked at us with some suspicion – “who are you, selling pizza’s, hmm”. But the truth is also, that every time someone took the time to talk to us, they always got intrigued about the concept, the opportunity, the team.
Anyway, Momen went on to become an absolute star performer. During his reign as first sales rep, and later Sales Manager for Southern England he signed 700 restaurants! That is a lot. I asked him whether our current UK Sales Director (DC, who started a few months later) did not have the same performance, and Momen says quickly with a big smile “no, he has only 670”. That Momen convinced 700 restaurant owners in less than 3 years to join Just-Eat and build a good relationship to them so they are still with us is just amazing. For people that don’t know about how hard a trade it is to walk the streets, find delivery restaurants, engage them and convince them, I will tell you it is absolutely fantastic what Momen did. It is a record that will maybe never surpassed.
Since the beginning of the year Momen has been in charge of the restaurant side of customer care in the UK. It was an area that needed some love and care, so with Momen’s Just-Eat sales background and his former job in telesales he was a good pick, and has as usual done well.
I asked Momen about what has changed for good and bad the last couple of years.
“A lot has changed. But the company is much better today, more professional,so many good people. The thing that I am missing, is the spirit we had when the sales guys “blitzed” cities (a special Just-Eat concept, red). In the old days, it was a lot of fun, and there was intense competition between the sales reps who all focused on building restaurant relationships in a “blitz” city. Today, I don’t feel the same spirit when we do blitzes, some puts in an effort and likes to hang out and have fun as well, but others just show up to show the flag and are not really engaged”.
Momen is of course touching on something here. Many good things has happened in our company, but we should not lose that teamwork spirit and the fun of working. Let that be Momen’s input to the continued journey of our company.
Thanks for the chat Momen.
If I look at the more than 150 full time and 150 part time colleagues I have here in Just-Eat, then at least 80% of them are hired after I joined the company in the spring 2008. It shows something about the growth we have seen the last couple of years. It also says something of the significant organisational and cultural challenge we have had in incorporating many new people into an organisation that was very slim as a starting point.
To boast a bit, I think one of the things we have done fairly well (meaning not perfect, but sort of fairly well …) is to mix new and old. There were some parts of the old Just-Eat that we really wanted to support also in the future (e.g. drive/energy, team spirit, etc.), but there were also some areas, where we needed to change (e.g. investment willingness/ambition, respect for professional experience, etc.) so it has been a challenge. Today our company is more diverse than ever (e.g. probably at least 20 nationalities represented in the Group) and we still have a strong and effective culture.
But just like our new colleagues are coming with a lot of good stuff, then the veterans have some valuable lessons for all of us. To get that message out, and to get their stories out, I will start to publish “veteran interviews” on this blog, i.e. making summaries of conversations I have had with some of those people that has been in the company for 3, 4, 5 years or more.
More coming soon!
This years summer holiday went to the English Lake District and Scotland. Both are worth a visit, but Scotland with Edinburgh and especially the Highland stole my heart. After last years trip to the South West of England, I wrote that when we were present in Penzance, then I knew our UK restaurant coverage would be good. And hurrah, just a few weeks ago we actually signed two delivery restaurants in Penzance. With more than 5,500 restaurants in the UK then we are getting there.
But I of course have a new challenge to the UK Sales team: get Ulverston in the Lake District and Fort Williams in Scotland, then it’s getting serious -:)
Below a picture of me, Belly & Brain checking out whether we have signed enough restaurants in Inverness, Scotland – this one we did not have, so a good lead to Leigh Philipson and his guys in the Northern Sales Team.